At Jazé we take pride in our ability to provide you with exceptional and quality customer service experience, your satisfaction is our main goal, if you are not satisfied with your purchase simply return it to Jazé Fashion & Beauty within seven days of receipt.

Please note: Your return and/or exchange are subject to the conditions listed below.

THIS RETURN POLICY APPLIES TO ONLINE ORDERS ONLY! It does not apply to instore purchases or online orders with Store Pickup

 

Please be sure to inspect your order upon receipt, if style, color, length etc were shipped incorrectly or does not meet your expectations please do not remove hairnet, tags, cut or alter product in any manner simply follow these guidelines to return the item(s) back to Jazé Fashion & Beauty for a refund or an exchange.

 

• Call our customer service at 800-807-6330 to receive a Return Authorization Number (RAN)
• Return order right away to

Jazé Fashion & Beauty

Return/Exchange Department (RAN) #write your RAN number here (We will not Accept Return/Exchange without RAN)

4072 Summerhill Road

Texarkana, TX 75503

Your return/exchange must be received by our return/exchange department within 7 day from date you received them

 

 All returns/exchanges are subject to an inspection before we can accept them. A 15% restocking fee and initial shipping fee will be deducted before any refunds are made. Once we’ve received, inspected and accepted your returned item(s) we will credit your account within 3-5 business days. Jazé will accept products in its original state ONLY; therefore, any item which has been worn, cut, torn, colored, washed, sprayed with products, brushed out of curl, or altered in any manner will not be accepted NO EXCEPTIONS! If any of the above state ineligible conditions have occurred PLEASE DO NOT SHIP THE ITEM BACK TO US, YOU WILL BE RESPONSIBLE FOR SHIPPING COSTS ASSOCIATED WITH RETURNING THE ITEM(S) BACK TO YOU AS YOUR RETURN/EXCHANGE WILL NOT BE ACCEPTED.

 

 Jazé reserves the right to refuse acceptance of any return/exchange which does not meet these guidelines and will return the items back to you, the customer, at your expense.

 

PRODUCTS NOT ELIGIBLE FOR RETURN OR EXCHANGE

Returns and/or exchanges without a Return Authorization Number (RAN) prior to receipt will not be accepted from the shipper. All final sale, clearance sale, promotional sale, custom order items, hair or units which appears to have been worn, cut, torn, smell of cigarettes, foul odor or any fragrance, altered in any way, shape, form or fashion  from its original packaging and without free with purchase items in the return/exchange package will not be accepted.

The customer is responsible for all shipping costs associated with Return/Exchange items including shipping return/exchange items back to customer

 

Flat shipping fee of $7 for orders less than $149 shipping and tax not included, Free shipping for orders $150 and up. This applies to orders within the US only